HeyDayNow · Contact Center
Live standings · September Sprint · blended points
Zoom CC
Freshdesk
2:47 PM
Calls handled
1,284
+112 vs. avg
Tickets resolved
462
+38 · 148 open
CSAT (all channels)
4.7
/5
+0.1 this week
Voice SLA
94
%
+2 vs. target
Ticket SLA
91
%
−1 vs. target
Agents online
34
/38
28 handling now
Top performers · blended points
Voice
SMS
Tickets
1
AL
Ava Lin
Sales East · 1,842 actions
18,090
2
DP
Diego Peña
Sales East · 1,690 actions
16,240
3
RK
Riya Kapoor
Support Core · 1,610 actions
15,050
4
MR
Marcus Reid
Sales East · 1,404 actions
12,480
5
TN
Thu Nguyen
Sales West · 1,320 actions
11,760
Floor status
6
Available
18
On voice
3
On SMS
7
On tickets
4
Break
Just now
Ava Lin earned Top Closer
1 min ago
Riya Kapoor cleared a ticket in 12m
Freshdesk · 2 min ago
Diego Peña scored 98 QM
Zoom voice · 4 min ago
Marcus Reid climbed to #4
6 min ago
Jordan Obi closed 5 SMS threads
Zoom SMS · 8 min ago
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