Games

Every format runs on the same blended metrics — voice, SMS & Freshdesk tickets. Open a live game or spin up a new one.
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Journey race
Race to the Moon

More points, more distance toward a goal. Teams' rockets climb toward the Moon.

Best for: teams or 1-on-1 · any counting metric
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Co-op raid
Boss Battle

The floor chips a shared boss's HP — pointed at the ticket backlog.

Best for: team cohesion · backlog burndown
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Promotion / relegation
Leagues

Weekly divisions; top 5 promote, bottom 5 relegate. Everyone has a race.

Best for: large floors · long-term engagement
Coming soon
Head-to-head
Bracket Tournament

A 1-on-1 knockout over the week; higher metric advances.

Best for: individuals · playoff moments
Coming soon
Team vs team
Tug-of-War

Two teams pull; the net metric difference drags the marker.

Best for: two teams · shift-long rivalry
Coming soon
Multiplier
Hot Streak

Consecutive targets grow a multiplier; a miss resets it.

Best for: individuals · CSAT & SLA quality
Coming soon
Challenge card
Quest Bingo

A board of mixed challenges; complete a line to win.

Best for: driving varied behaviors
Coming soon
Chance reward
Spin & Win

Hitting a milestone earns a spin for a variable reward.

Best for: an engagement layer on any metric